Privacy Policy
Website: caviar.lv Data Controller: CAVIAR HOUSE SIA Effective from: 01.07.2026
1. General Provisions
1.1. This Privacy Policy ("Policy") sets out how CAVIAR HOUSE SIA (hereinafter — "the Company", "we") processes the personal data of individuals (hereinafter — "you", "the data subject") through the website caviar.lv (hereinafter — "the Website"), including when placing orders, registering an account, subscribing to newsletters, or contacting us.
1.2. This Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as the applicable legislation of the Republic of Latvia, including the Personal Data Processing Law.
1.3. By visiting the Website and/or using our services, you confirm that you have read and understood this Policy.
2. Data Controller and Contact Details
CAVIAR HOUSE SIA
Registration number: 40003945566
Registered address: Ceriņu iela 9 - 20, Jūrmala, LV-2015
Email: info@caviar.lv
Phone: +371 28368866
2.2. For questions regarding the processing of personal data, or to exercise your rights as a data subject, please contact us using the details above.
3. What Personal Data We Process
Depending on how you interact with the Website, we may process the following categories of personal data:
- Identification and contact data: first and last name, email address, phone number, delivery and/or billing address.
- Order data: list of purchased products, order value, order history, chosen delivery method.
- Payment data: payment method and status (card data itself is processed by the payment service provider — the Company does not store it, see Section 5).
- Account data (if registration is available on the Website): username, password (stored encrypted), account settings.
- Communication data: information you provide when contacting us (email, contact form, chat).
- Technical data: IP address, device and browser information, cookie identifiers, visit statistics (see also a separate Cookie Policy, if one has been created).
- Marketing preferences: information about your consent to, or opt-out from, receiving newsletters and offers.
The Company does not collect or process special categories of personal data (e.g. health data, religious beliefs, etc.), and such data is not requested from you.
4. Purposes of Processing and Legal Basis
- Placing, processing and delivering orders, customer service - Art. 6(1)(b) — performance of a contract
- Accounting records and preparation of tax documentation - Art. 6(1)(c) — compliance with a legal obligation
- Sending newsletters and marketing offers (if subscribed) - Art. 6(1)(a) — consent
- Ensuring the Website's operation, security, and preventing misuse - Art. 6(1)(f) — legitimate interests
- Website usage analytics, content improvement - Art. 6(1)(a) or (f) (depending on the type of cookie)
- Responding to your questions and requests - Art. 6(1)(b) or (f)
- Handling disputes, establishing or defending legal claims - Art. 6(1)(f) — legitimate interests
5. Who May Receive Your Personal Data
To operate the Website and fulfil orders, personal data may be disclosed to the following recipients (processors), who act on our instructions and under data processing agreements:
- Payment service provider — Paysera to process payments;
- Delivery/courier company — DPD/Omniva to deliver orders;
- Website development/hosting platform — Balthost to operate the Website;
- Analytics tool providers — Google Analytics to analyse Website usage;
- Email marketing platform — Gmail to send newsletters (only with your consent);
- Accounting and/or legal service providers, to the extent necessary to comply with legal obligations;
- Public authorities — where required by law.
The Company does not sell personal data to third parties.
6. Transfers of Data Outside the European Union/EEA
6.1. Some of the service providers referred to in this Policy (e.g. analytics or email marketing tools) may be located outside the European Union/European Economic Area (EU/EEA).
6.2. In such cases, the Company ensures that the transfer takes place on the basis of an adequacy decision of the European Commission or subject to appropriate safeguards, including the European Commission's Standard Contractual Clauses (GDPR Article 46).
7. Data Retention Periods
7.1. Personal data is retained for as long as necessary to achieve the purpose of processing, unless a longer retention period is required by law, including:
- Order and transaction data — 10 years in accordance with accounting and tax legislation requirements;
- Account data — until the account is deleted or 1 year after the last activity;
- Marketing consent data — until consent is withdrawn;
- Communication history — 1 year from the last contact.
7.2. Upon expiry of the retention period, personal data is deleted or anonymised.
8. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — to obtain confirmation as to whether your personal data is being processed, and to access it;
- Right to rectification — to request correction of inaccurate data;
- Right to erasure ("right to be forgotten") — to request deletion of data where a legal ground exists;
- Right to restriction of processing — to request restriction of processing in certain cases;
- Right to data portability — to receive your data in a structured, commonly used format;
- Right to object — to object to processing based on legitimate interests, including direct marketing;
- Right to withdraw consent — to withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
To exercise these rights, please contact us using the details in Section 2. We will respond to your request without undue delay and no later than within one month.
9. Right to Lodge a Complaint
If you believe your personal data is being processed in breach of applicable law, you have the right to lodge a complaint with the supervisory authority:
Data State Inspectorate (Datu valsts inspekcija) Address: Elijas iela 17, Rīga, LV-1050, Latvia Phone: +371 67223131 Website: www.dvi.gov.lv
10. Cookies
10.1. The Website uses cookies to ensure its functionality, improve the user experience, and analyse visits.
10.2. Cookies are categorised as: (a) essential/technical cookies necessary for the Website to function; (b) analytics cookies; (c) marketing/advertising cookies.
10.3. Analytics and marketing cookies are used only with your consent, which you can give or withdraw via the cookie settings banner/panel on the Website.
10.4. Detailed information about the cookies used, their duration and purpose is available at https://caviar.lv/en/cookie-information/.
11. Data Security
The Company implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, including data encryption, access restrictions, and regular security reviews of its systems.
12. Automated Decision-Making
The Company does not carry out automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
13. Changes to This Privacy Policy
The Company may update this Policy from time to time, for example in response to changes in legislation or the Company's business practices. The current version of the Policy will always be available on the Website, together with the date of its last update.
14. Contact Information
If you have any questions about this Policy or the processing of your personal data, please contact:
CAVIAR HOUSE SIA
Email: info@caviar.lv
Phone: +371 28368866
Delivery
All products are shipped via courier service to ensure fast delivery to customers. Please note that order preparation may take a few days, and it will be dispatched as soon as possible. Delivery costs are calculated during the online checkout process. Please also note that courier services are not available on weekends and public holidays.
Return Policy
All products are shipped fresh and carefully inspected before dispatch. The Buyer must check the packaging upon receipt and, in case of any damage, immediately submit a claim to the courier. If the product is damaged during transportation or an incorrect item has been sent, the customer may request an exchange or credit for a future purchase. Products that have been opened or partially consumed are not accepted for return.
- Products that are opened, damaged, or partially consumed are non-returnable and non-refundable.
- Returned products must be sent in their original packaging and kept at a temperature of 0°C at all times. This can be ensured using the original packaging with frozen gel packs included in the shipment. The delivery time must not exceed 3 days.
- Claims must be submitted within 24 hours of receiving the goods by emailing info@caviar.lv.
Return address:
Name: CAVIAR HOUSE SIA
Street: Spīķeru 2
City: Riga
Postal code: LV-1050
Country: Latvia
Email: info@caviar.lv
Phone: +371 28368866
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